How much does delivery cost?
We offer free express delivery to the UK, including Northern Ireland and Channel Islands. If express delivery is not available in your delivery postcode we will use the fastest service possible.
We also deliver to France, Germany, Ireland (ROI), Italy, Spain, USA and Australia. There is an additional shipping cost for these locations which is calculated during the checkout process.
Are my credit card details safe?
Yes, your payment card details will always be kept secure. We only retain limited payment card details, which are used for verification and fraud prevention. We do not retain your credit card number, other than the last four digits which will appear on your invoice. This is used if you return products back to us, to confirm we are refunding to the correct payment card.
Are all items you stock shown on your website?
We are constantly expanding our product range and are working to increase the number of products available online. There will be exciting new ranges available over the coming months.
How are your products priced?
Our prices are listed in pounds sterling (£), and are inclusive of any taxes. The price you are charged will always be the current selling price for the items you have ordered.
What is the VAT rate?
The VAT rate is 20% on all items.
My order is Urgent!
Please make a note stating that the item is required urgently either by leaving a note at checkout, by email at email@example.com or you can call us on 0116 2763196.
If you order is received before 12pm Monday to Friday we aim to despatch the next day. At busier times of year we aim to despatch the next working day.
Where do you deliver to?
We can deliver to any part of the United Kingdom. We also deliver to France, Germany, Italy, Ireland (ROI), Spain, USA and Australia.
What happens if you can't deliver to my address?
Sometimes there may be problems delivering to the address which you have given us. If this happens, we will contact you to discuss this.
Can I order a product as a gift?
We can offer a gift wrapping service on our smaller items with some additional cost. If this is something you would like please contact us.
When packing the item we only enclose a packing slip, which does not have any information relating to price on it.
We do not take any responsibility for orders being sent to an incorrect or incomplete address and you may be charged for redelivery.
Can I order online and collect from your warehouse?
Yes no problem, please call us on 0116 2763196 to arrange a suitable time.
Can I pre-order an out of stock item?
If an item will be coming back into stock we can reserve the stock for you by creating a pending order. Please contact us via email at firstname.lastname@example.org or by phone on 0116 2763196.
What payment options are there?
We accept PayPal, Shop Pay, Apple Pay, Google Pay and all major debit and credit cards. We can also take payment over the phone. Please call us on 0116 2763196 and we will be happy to assist you.
When is payment taken?
Payment is taken at the time of order; once the order has been placed payment will be required. Your items will be dispatched once the payment has successfully cleared.
What happens if the product I've ordered isn't in stock?
Our website system is designed to ensure that stock levels are always accurate, and that products ordered are available.
Unfortunately, there may sometimes be errors, and products which are available from our website may be out of stock in our warehouse. If this happens, we will contact you to inform you of the error and we will only ship any items from your order which are in stock.
Why do I need to give you an e-mail address?
We need your e-mail address in order to send you important information about your order, including order confirmations and parcel tracking details.
We now also offer a non-email option if you have a mobile number instead. You will receive order confirmation and informational SMS messages instead of emails.
How long will it take for my order to be sent out?
Once you place your order, we will pick your items from our warehouse, and pack them for dispatch. If the order is placed by 12pm then we will try our best to dispatch the same day otherwise it will be dispatched the next working day. Our warehouse team works Monday to Friday (except UK bank holidays.)
How do I cancel my order?
Once your order has been placed, if you wish to cancel your order you will need to call our customer services team on 0116 2763196, who can cancel your order for you, please call immediately to ensure the parcel is not dispatched.
However if the item has already been dispatched then you will need to refuse delivery of the parcel, or accept the delivery and return the goods back to us at your own cost.
Please see our returns policy for further details on how to return your order.
How can I find my password?
If you have forgotten you password, you can use the password recovery function on the login screen to request a reminder. Alternatively you can place an order by telephone by calling our team on 0116 2763196.
How can I contact customer services?
We hope that our FAQs and help pages will provide the answers to your questions, but if you can't find what you are looking for our Customer Services team will be more than happy to help.
Customer Services can be contacted by phone on 0116 2763196 or via e-mail at email@example.com.
Alternatively, you can write to us at:
Website Customer Services
8A King Edward Road
How do I return an item?
We really hope you love all our items as much as we do!
If for any reason you need to return your order do not worry, our returns policy means that you can return anything to us in an unused condition within 365 days of receipt with the original free of charge. If for any reason, you are not entirely satisfied with your item, please contact our friendly customer service team on 0116 2763196 or via email at firstname.lastname@example.org.
Damages must be notified within 7 days of you receiving your order. Please keep hold of the original packaging until the issue is resolved for you by our Customer Service Team.
We do not accept returns without the original packaging and all returns must be in an unused and resalable condition. If items are returned outside of these terms there will be a restocking charge of which will be deducted from the refund amount. This amount will be dependent on condition and resell value.
Our free returns policy does not apply for non mainland UK or International orders
We aim to refund you within 3 working days of the item arriving back with us at our warehouse.
Our Returns policy excludes all Christmas decorations or items used as display and ornamentation for weddings or similar one off events, like candelabras and table centres.
These must be returned to us within 7 days of receipt in an unused condition in the original packaging. Please keep your proof of postage in this instance*
Please be aware our seconds listed items are exempt from the standard returns policy as these are sold as seen and returns are not accepted.
Bespoke Items and Special Order
Any items that are custom made for you or were specifically ordered from our suppliers and not a regular stocked item are exempt from our standard returns policy
Third Party Couriers
If you use an onward courier not employed by ourselves, we cannot accept liability for damaged items, unless reported damaged by your courier to our courier at the point of receipt.
If you choose to use an onward courier (for example if you live overseas) please ensure they insure your items for loss or damage for this reason.
Christmas Gift Return
There is no problem if you wish to return of unsuitable Christmas gifts. Our 365 day returns policy still applies.
So even if you want to start your Christmas shopping in July, please be assured that if your aunty doesn’t like your excellent taste in gifts, you or her can return it cost free as above.
These terms and conditions do not affect your legal rights.
This section gives details of some relevant pieces of legislation. It is not intended to be exhaustive.
Sale of Goods:
Our refunds policy is in addition to your statutory rights.
Under the Sale of Goods Act, the goods we sell you must:
• Conform to the description we have given you.
• Be of satisfactory quality.
• Be fit for purpose.
• Be safe.
You have statutory rights to have goods which do not meet these standards repaired or replaced, or in certain circumstances you can receive a refund.
Distance Selling Regulations:
Our refunds policy is in addition to your statutory rights under the Distance Selling Regulations.
Under these regulations you have the right to cancel a contract for the sale of goods, where that contract has been entered into by distance means (e.g. via website).
If you want to cancel, you must do so within fourteen working days after delivery of the goods.
To cancel the contract you must send us a notice stating that you wish to cancel the contract. We will only be able to process your cancellation if we have your order number, so you should also enclose your original delivery note.
You are responsible for returning the goods to us at your cost. The goods and your notice of cancellation should be sent to:
Maravi.co.uk - Returns Dept
8A King Edward Road
Where you cancel a contract, you have an obligation to keep possession of the goods and take reasonable care of them.
Once we have received your notice of cancellation and the items we will arrange to reimburse you. It may take up to 30 days from the date we receive your cancellation notice for this to be done. We will only reimburse you to the account or card with which you paid.
What are my statutory rights?
We want you to be happy with your purchase, but we know that occasionally you may want to return items. That is why we have a 30 day returns policy. In addition, by law, you have the right to cancel the purchase of an item within seven working days after the date the item was delivered. To cancel your purchase within the seven-working-day cooling-off period you will need to send the item to us, together with a letter telling us you wish to cancel.
For more information on your right to withdraw from your purchase within the seven working days cooling-off period, visit the Citizens advice website at: https://www.citizensadvice.org.uk/consumer/changed-your-mind/changing-your-mind-about-something-youve-bought/
This FAQ answer is not a complete statement of your statutory rights. For more information on your statutory rights, you should speak to your local Trading Standards office.