Returns Policy

We really hope you love all our items as much as we do!
If for any reason you need to return your order do not worry, our returns policy means that you can return anything to us in an unused condition within 365 days of receipt with the original free of charge. If for any reason, you are not entirely satisfied with your item, please contact our friendly customer service team on 0116 2763196 or via email at

Damages must be notified within 7 days of you receiving your order. Please keep hold of the original packaging until the issue is resolved for you by our Customer Service Team.

We do not accept returns without the original packaging and all returns must be in an unused and resalable condition. If items are returned outside of these terms there will be a restocking charge of which will be deducted from the refund amount. This amount will be dependent on condition and resell value.

Our free returns policy does not apply for non mainland UK or International orders

We aim to refund you within 3 working days of the item arriving back with us at our warehouse.

Our Returns policy excludes all Christmas decorations or items used as display and ornamentation for weddings or similar one off events, like candelabras and table centres.

These must be returned to us within 7 days of receipt in an unused condition in the original packaging. Please keep your proof of postage in this instance*

Seconds Items
Please be aware our seconds listed items are exempt from the standard returns policy as these are sold as seen and returns are not accepted.
Bespoke Items and Special Order
Any items that are custom made for you or were specifically ordered from our suppliers and not a regular stocked item are exempt from our standard returns policy
Third Party Couriers
If you use an onward courier not employed by ourselves, we cannot accept liability for damaged items, unless reported damaged by your courier to our courier at the point of receipt.
If you choose to use an onward courier (for example if you live overseas) please ensure they insure your items for loss or damage for this reason.
Christmas Gift Return
There is no problem if you wish to return of unsuitable Christmas gifts. Our 365 day returns policy still applies.
So even if you want to start your Christmas shopping in July, please be assured that if your aunty doesn’t like your excellent taste in gifts, you or her can return it cost free as above.
These terms and conditions do not affect your legal rights.

This section gives details of some relevant pieces of legislation. It is not intended to be exhaustive.

Sale of Goods:
Our refunds policy is in addition to your statutory rights.
Under the Sale of Goods Act, the goods we sell you must:
• Conform to the description we have given you.
• Be of satisfactory quality.
• Be fit for purpose.
• Be safe.
You have statutory rights to have goods which do not meet these standards repaired or replaced, or in certain circumstances you can receive a refund.
Distance Selling Regulations:

Our refunds policy is in addition to your statutory rights under the Distance Selling Regulations.

Under these regulations you have the right to cancel a contract for the sale of goods, where that contract has been entered into by distance means (e.g. via website).

If you want to cancel, you must do so within fourteen working days after delivery of the goods.

To cancel the contract you must send us a notice stating that you wish to cancel the contract. We will only be able to process your cancellation if we have your order number, so you should also enclose your original delivery note.
You are responsible for returning the goods to us at your cost. The goods and your notice of cancellation should be sent to: - Returns Dept
8A King Edward Road

Where you cancel a contract, you have an obligation to keep possession of the goods and take reasonable care of them.
Once we have received your notice of cancellation and the items we will arrange to reimburse you. It may take up to 30 days from the date we receive your cancellation notice for this to be done. We will only reimburse you to the account or card with which you paid.