FAQs

Thank you for taking the time to reading our FAQ's. If your question is not answered here please contact us by telephone or email.  We welcome any comments or enhancements so please do not hesitate to contact us at cs@maravi.co.uk.

 

We offer free express delivery to the UK, including Northern Ireland and Channel Islands. If express delivery is not available in your delivery postcode we will use the fastest service possible.

We also deliver to France, Germany, Ireland (ROI), Italy, Spain, USA and Australia. There is an additional shipping cost for these locations which is calculated during the checkout process.

Yes, your payment card details will always be kept secure. We only retain limited payment card details, which are used for verification and fraud prevention. We do not retain your credit card number, other than the last four digits which will appear on your invoice. This is used if you return products back to us, to confirm we are refunding to the correct payment card.

We are constantly expanding our product range and are working to increase the number of products available online. There will be exciting new ranges available over the coming months.

To keep up to date with the latest product information, please continue to visit our shop or sign up to our newsletter.

Our prices are listed in pounds sterling (£), and are inclusive of any taxes. The price you are charged will always be the current selling price for the items you have ordered.

We are not currently VAT registered

Please make a note stating that the item is required urgently either by leaving a note at checkout, by email at cs@maravi.co.uk or you can call us on 0116 2763196.

If you order is received before 12pm Monday to Friday we aim to despatch the next day. At busier times of year we aim to despatch the next working day

We can deliver to any part of the United Kingdom. We also deliver to France, Germany, Italy, Ireland (ROI), Spain, USA and Australia.

Sometimes there may be problems delivering to the address which you have given us.

If this happens, we will contact you to discuss this.

When packing the item we only enclose a packing slip, which does not have any information relating to price on it. Unfortunately we do not currently offer any sort of gift wrapping service but we do try to ensure that the packaging is neat and secure.

If you would like your order sent to an alternative address please make a note of the address either by leaving a note at checkout, by email at cs@maravi.co.uk or you can call us on 0116 2763196, but please ensure you provide us with the full shipping address and make sure the postcode is correct.

We do not take any responsibility for orders being sent to an incorrect or incomplete address and you may be charged for redelivery.

Yes no problem, please call us on 0116 2763196 to arrange a suitable time

We accept PayPal, Shop Pay, Apple Pay, Google Pay and all major debit and credit cards. We can also take payment over the phone. Please call us on 0116 2763196 and we will be happy to assist you.

Payment is taken at the time of order; once the order has been placed payment will be required. Your items will be dispatched once the payment has successfully cleared.

Our website system is designed to ensure that stock levels are always accurate, and that products ordered are available. Unfortunately, there may sometimes be errors, and products which are available from our website may be out of stock in our warehouse. If this happens, we will contact you to inform you of the error and we will only ship any items from your order which are in stock.

We need your e-mail address in order to send you important information about your order, including order confirmations and parcel tracking details.

We now also offer a non-email option if you have a mobile number instead. You will receive order confirmation and informational SMS messages instead of emails.

Once you place your order, we will pick your items from our warehouse, and pack them for dispatch. If the order is placed by 12pm then we will try our best to dispatch the same day otherwise it will be dispatched the next working day. Our warehouse team works Monday to Friday (except UK bank holidays)

Once your order has been placed, if you wish to cancel your order you will need to call our customer services team on 0116 2763196, who can cancel your order for you, please call immediately to ensure the parcel is not dispatched.

However if the item has already been dispatched then you will need to refuse delivery of the parcel, or accept the delivery and return the goods back to us at your own cost. Please see our returns policy for further details on how to return your order.

If you have forgotten you password, you can use the password recovery function on the login screen to request a reminder. Alternativley you can place an order by telephone by calling our team on 0116 2763196

We hope that our FAQs and help pages will provide the answers to your questions, but if you can't find what you are looking for our Customer Services team will be more than happy to help. Customer Services can be contacted by phone on 0116 2763196 or via e-mail at cs@maravi.co.uk.

Alternatively, you can write to us at:
Website Customer Services
Maravi.co.uk
8A King Edward Road
Leicester
LE5 4DB

Please see our returns policy

We want you to be happy with your purchase, but we know that occasionally you may want to return items. That is why we have a 30 day returns policy. In addition, by law, you have the right to cancel the purchase of an item within seven working days after the date the item was delivered. To cancel your purchase within the seven-working-day cooling-off period you will need to send the item to us, together with a letter telling us you wish to cancel.

We can only accept cancellations where the goods are posted to us at:

Maravi.co.uk - Returns Dept
8A King Edward Road
Leicester
LE5 4DB

You will need to pack the cancelled item(s) securely and send them to us so that we receive it within seven working days of the day after the item was delivered to you. We advise you use a recorded-delivery service for returning cancelled goods. Please note that you are responsible for the costs of returning the cancelled items to us (unless we sent you the wrong item, or the item is damaged or defective).

If you try to cancel without returning the goods, we will arrange for them to be collected from your address. This will be at your cost, and is likely to be significantly more expensive than returning them to us by post. We will issue your refund once we receive notice of your cancellation and the item.

For more information on your right to withdraw from your purchase within the seven working days cooling-off period, visit the Citizens advice website at: https://www.citizensadvice.org.uk/consumer/changed-your-mind/changing-your-mind-about-something-youve-bought/

This FAQ answer is not a complete statement of your statutory rights. For more information on your statutory rights, you should speak to your local Trading Standards office.